Vacancy Detail

Helpline Practitioner

Keenan Recruitment has been retained by NSPCC to recruit for a Helpline Practitioner. This is a hybrid position, based in Belfast.

Job Purpose

To provide assistance to those contacting NSPCC while working within NSPCC policy, procedures and standards.

To receive and respond appropriately to all forms of requests for service to the NSPCC helpline by:

• delivering safe and effective child-focused practice
• obtaining information which will enable an assessment to be made and action as appropriate to be taken by statutory agencies
• recording all work undertaken 

Criteria

• An appropriate qualification from a safeguarding field, for example, social care, health, education, law enforcement, youth justice, youth work or counselling 

AND

• post-qualified experience of working in a role where you have had a level of responsibility for safeguarding children or families
• An understanding of the needs of children and their development 
• Up to date knowledge and a good understanding of current childcare legislation, research and best practice guidance 
• Experience of working in a high demand customer focused environment 
• Well-developed written and verbal communication skills

For a full job description and to discuss this fantastic opportunity, contact Aideen Duggan at Keenan Recruitment T:02890021616 or perm@keenanrecruitment.co.uk 

Keenan Recruitment is an equal opportunity employer, acting as an Employment Business on behalf of our Clients for temporary work and an Employment Agency for providing permanent employment with our Clients.

Keenan Recruitment is proudly a Corporate Member of REC - 10638 (Recruitment and Employment Confederation) adhering to all current employment legislation.

Location: Belfast | Salary: | Job type: Permanent | Posted: 29/12/2025